What to do if there is an accident?

In case you need roadside assistance. Do the following:

1. Make sure that everyone is safe.
2. Notify us at 3368750221
3. Call roadside assistance.

If your included roadside assistance in your booking, here are the phone numbers depending on how you booked with us:

Outdoorsy

1-877-978-7222

RVShare

(855) 229-9696

Include your reservation number in RVShare.

RVezy

1-866-227-2213

Include the roadside assistance certificate that came with your booking

RVnGo

1-888-890-1743

Include the member ID that came with your booking

What if I did not add roadside assistance?

We recommend that you setup roadside assistance with the listing app. If not, you can setup an account with Coach-Net on your own.

Coach-Net

(877)801-0333coach-net.com

Good Sam

1-800-601-2850GoodSam.com

What is the year make and model?

This is a 2022 Thor Sequence 20A.
It is built on a Dodge Ram Promaster 2022.

On demand mechanic chat support

We include access to 24/7 chat support with a mechanic in case you need on-demand text support with mechanical issues.

JustAnswer.com

email: Hello@timrosenberg.com
password: AdventureHelp!

Check engine support

We include an OEM Diagnostic tool to tell you what is wrong if you see the check engine light. Plug it here to see what the issue is.

Is roadside assistance included in the daily rate?

To set expectations, you have to add roadside assistance and insurance coverage level as an add-on on most of our booking platforms in addition to the daily booking rate.

Tire repair cost
In the event that there is a tire replacement, make sure to tell the roadside assistance to bring a tire so they can replace it on the spot without having to tow the van and further delay your trip. You will have to pay the cost of the tire and the labor of the replacement.

Can I get a refund if I get into an accident?

We cannot offer a refund if your trip ended early due to an accident.

The van will not lock, but the lights are blinking

The van will not lock if a door is not fully closed. Make sure that all doors are closed and try again.

The skylight is popping open while I am driving

This is known to happen when you reach speeds above 65 due to the high wind speeds. If this happens, tuck a towel under the bar like this:

The odometer is blinking and the infotainment screen is blank

This may happen if a fuse blows out. To fix the fuse, take the following steps:

The awning won’t open

There is a safety lock to prevent the awning from opening if the van engine is on. Make sure that it is off.

The engine has no issues but won’t turn on

There is a unique safety lock that will not allow the van to turn on if the swivel seats are turned.

The control panel tablet keeps shutting down

This is a power-saving feature that happens when you press “<” until you see “OF” and then press “EXT” on the tablet.

To disable this, press 1 and hold for 3 seconds. After this the tablet should no longer shut down completely, but may dim the screen when not in use.